Refund policy

RETURN & REFUND POLICY

Return Window We accept returns within 30 days of delivery on eligible items.

To qualify, items must be:

  • Unused and unopened
  • In original packaging with all accessories
  • In resellable condition with tags intact

Refunds Salon Brandz only issues refunds for defective or incorrect items. Change-of-mind returns are not eligible for a refund.

Once we receive and inspect your return, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at shipment.salonbrandz@gmail.com.

How to Start a Return Contact us before shipping anything back. Returns sent without authorization may be refused.

Email: shipment.salonbrandz@gmail.com Phone: +1 (416) 285-0555

Please provide your order number, item(s) being returned, reason for return, and full name.

Damaged, Defective, or Incorrect Items Inspect your order immediately upon delivery. Report any issues within 48 hours at shipment.salonbrandz@gmail.com with photos and your order details. Do not attempt to repair or modify the product. If verified, we will cover return shipping and issue a replacement. A refund is only issued if a replacement is unavailable.

Restocking Fee
Returns requested more than 7 days after the delivery date, but still within the eligible 30-day return window, are subject to a 20% restocking fee. This fee will be deducted from the approved refund amount.

The restocking fee applies to eligible returned items that are received in their original, unused, and resellable condition. It does not apply to returns resulting from incorrect items shipped by Salon Brandz or verified defective products.

Non-Returnable Items (Final Sale)

  • Used or opened products
  • Clippers, trimmers, shavers, and electrical tools (once used)
  • Hair colour, developer, bleach, and chemical products (once opened)
  • Skincare or personal care items with broken seals
  • Clearance or final sale items
  • Special-order items
  • Gift cards

Exchanges Exchanges are accepted within 30 days on eligible unused items. Customers are responsible for return shipping. Once the return is accepted, place a new order for the replacement item.

Cancellation & Processing Fees If an order is cancelled after payment, the following non-refundable fees apply:

  • Credit/Debit Card: 4%
  • Affirm, Afterpay, Sezzle, Shop Pay Installments: 7%

Original shipping charges are non-refundable.

Contact Us Email: shipment.salonbrandz@gmail.com Phone: +1 (416) 285-0555 WhatsApp: https://wa.me/14162850555