FAQ

Are your products authentic?

Yes. All products are 100 percent authentic and sourced from authorized distributors or approved suppliers.

Why is my item final sale or not returnable?

For hygiene, safety, and manufacturer restrictions, certain items including tools, electrical products, grooming items, hair color, clearance, and special orders are final sale.

How long does it take to process and ship my order?

Orders are typically processed within 1 to 3 business days. Shipping times vary by location and carrier and are shown at checkout.

What should I do if my order arrives damaged or incorrect?

You must report any damage, shortages, or incorrect items within 24 hours of delivery. Claims submitted after this window may not be accepted.