Shipping policy
Shipping Rates
We ship across Canada and to the United States, the United Kingdom, and Australia.
Free shipping on orders over $100 across Canada — every province and territory.
Ontario — Canada (Ontario)
| Method | Order Amount | Delivery Time | Rate |
|---|---|---|---|
| Standard | $0.00 – $99.99 | 3–5 business days | $14.99 |
| Standard | $100.00 and up | 3–5 business days | FREE |
Canada BC — Canada (British Columbia)
| Method | Order Amount | Delivery Time | Rate |
|---|---|---|---|
| Standard | $0.00 – $99.99 | 5–8 business days | $16.99 |
| Standard | $100.00 and up | 5–8 business days | FREE |
North America - Exclude Ontario — Canada (7 of 13 provinces)
Alberta, Manitoba, New Brunswick, Nova Scotia, Prince Edward Island, Quebec, Saskatchewan
| Method | Order Amount | Delivery Time | Rate |
|---|---|---|---|
| Standard | $0.00 – $99.99 | 5–8 business days | $14.99 |
| Standard | $100.00 and up | 5–8 business days | FREE |
Northern Territories — Canada (4 of 13 provinces)
Newfoundland and Labrador, Northwest Territories, Nunavut, Yukon
| Method | Order Amount | Delivery Time | Rate |
|---|---|---|---|
| Standard | $0.00 – $99.99 | 6–18 business days | $32.99 |
| Standard | $100.00 and up | 6–18 business days | FREE |
United States — All U.S. states
U.S. shipping rates are calculated live at checkout based on your delivery address and the weight and dimensions of your order. You will see the exact rate before you pay.
| Method | Carrier Service | Delivery Time | Rate |
|---|---|---|---|
| Express | DHL Express Worldwide | 1–4 business days | Calculated at checkout |
| Standard | FedEx International Connect Plus® | 3–4 business days | Calculated at checkout |
Delivery times are carrier transit estimates and begin once your order has been dispatched. They do not include order processing time.
United Kingdom — England, Scotland, Wales & Northern Ireland
U.K. orders are shipped in partnership with Global-e. Shipping rates are calculated live at checkout based on your delivery address and the weight and dimensions of your order. You will see the exact rate, in GBP, before you pay.
| Method | Carrier Service | Delivery Time | Rate |
|---|---|---|---|
| Express | DHL Express Worldwide | 2–4 business days | Calculated at checkout |
| Standard | FedEx International Connect Plus® | 3–6 business days | Calculated at checkout |
Australia — All states and territories
Australian orders are shipped in partnership with Global-e. Shipping rates are calculated live at checkout based on your delivery address and the weight and dimensions of your order. You will see the exact rate, in AUD, before you pay.
| Method | Carrier Service | Delivery Time | Rate |
|---|---|---|---|
| Express | DHL Express Worldwide | 3–6 business days | Calculated at checkout |
| Standard | FedEx International Connect Plus® | 5–8 business days | Calculated at checkout |
U.K. and Australia delivery times are carrier transit estimates and begin once your order has been dispatched. They do not include order processing time. Import duties and taxes are already included in your order total — see International Orders below.
Processing & Delivery
| Processing Time | Up to 4 business days. |
| Delivery Time | 5–10 business days within Canada; 1–4 business days for U.S. orders, 2–6 business days for U.K. orders, and 3–8 business days for Australia orders after dispatch (varies by location and service selected). |
| Tracking | Tracking details are shared via email after dispatch. |
International Orders — United Kingdom & Australia (Global-e)
We have partnered with Global-e, a cross-border e-commerce specialist, to handle shipping, duties, and taxes for orders delivered to the United Kingdom and Australia.
| Seller of Record | For U.K. and Australia orders, Global-e acts as the merchant of record (the seller). At checkout you will see a notice that you are purchasing from Global-e, with links to Global-e's Terms and Conditions and Privacy Policy, which apply to your order. Global-e's name may appear on your payment statement. |
| Duties & Taxes | All applicable import duties and taxes (including U.K. VAT and Australian GST) are calculated at checkout and included in the total you pay. There is nothing further to pay on delivery. If you are ever asked to pay duties or taxes when your parcel arrives, please contact us before paying. |
| Currency & Payment | Prices are shown and charged in your local currency (GBP for the United Kingdom, AUD for Australia), and you can pay with popular local payment methods where available. |
| Carriers & Tracking | Orders ship from Canada with DHL Express or FedEx and are fully tracked from dispatch to delivery. Tracking details are shared via email after dispatch. |
| Delivery Address | Please provide a full street address and a contact phone number. DHL Express and FedEx cannot deliver to PO boxes or parcel lockers. |
| Restricted Products | Some products cannot be shipped internationally because of carrier, customs, or local regulations. This may include aerosols and other pressurized or flammable products, and certain chemical products such as some hair colour, developers, and bleach. Items that cannot be shipped to your country will not be available to purchase. |
| Returns & Refused Packages | The return, refused-package, and undeliverable-package terms below also apply to international orders. Please contact us for return authorization before sending anything back. Nothing in this policy affects your statutory rights as a consumer in your country. |
Duties & Refused Shipments (U.S.)
Customers are responsible for all import charges. If a package is refused:
- Shipping fees are non-refundable.
- Return and carrier fees will be deducted from the refund.
- Refund issued only after the item is returned in original condition.
- No refund if the package is not returned.
Damaged Orders
Report damaged items within 48 hours of delivery with photos to admin@salonbrandz.com.
Other Conditions
- Uncollected or returned packages: shipping costs deducted from refund.
- Incorrect address provided by customer: refund minus shipping costs.
- Out-of-stock items: full refund issued.
- Product packaging and design may vary from images shown, as manufacturers update packaging regularly.
- We reserve the right to cancel or refuse any order due to pricing errors, inventory discrepancies, suspected fraud, or fulfillment limitations. Customers will be notified and refunded in full.
Returns & Order Issues
To maintain product integrity, sanitation standards, and fair processing costs, the following policy applies to all returns requested due to accidental purchases, change of mind, incorrect selection, or no longer wanting the item.
Return Eligibility
Products must be returned in the exact same condition as received. Items must be:
- Unused and unopened
- In original manufacturer packaging
- With all seals, caps, wrappers, inserts, and accessories intact
Products showing any signs of use, testing, opening, tampering, damage, or missing components will not qualify for a refund and may be returned to the customer at the customer's expense.
Return Authorization
Customers must contact us and receive return authorization before sending any item back. Unauthorized returns may be refused.
Return Shipping & Restocking Fee
| Return Shipping | Customer's responsibility. Original shipping charges are non-refundable. |
| Restocking Fee | A 10% restocking fee will be deducted from all approved returns to cover processing, inspection, and handling costs. |
Damaged, Missing, or Incorrect Items
- Any missing, damaged, leaking, defective, or incorrect items must be reported within 24 hours of delivery.
- Claims submitted after 24 hours may not qualify for replacement, refund, or credit.
- Customers may be required to provide photos of the shipping box, packaging, shipping label, and product(s) for verification.
Non-Returnable Items
For hygiene, safety, and product integrity reasons, the following are final sale:
- Opened or used products
- Products missing original packaging
- Clearance or final sale items
- Certain salon, personal care, and hygiene-related products
Refused or Undeliverable Packages
Orders refused by the customer or returned due to incorrect address information may be subject to return shipping charges and the 10% restocking fee.
Right to Refuse Returns
We reserve the right to refuse any return that does not meet the conditions outlined in this policy.
